Privacy Policy

Privacy Policy

ARTICLE 1 - WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?

When you place an order on our online store, as part of the buying and selling process, we collect the personal information you provide to us that is necessary for the transaction, such as your name, address, email address and telephone number.

When you browse our online store, we also automatically receive your computer's Internet Protocol (IP) address to provide us with information that helps us learn about your browser and the operating system you are using.

Email marketing (if applicable): With your permission, we may send you emails about our online store, new products and other updates.

ARTICLE 2 - CONSENT

HOW DO YOU OBTAIN MY CONSENT?

When you provide us with personal information for the purpose of completing a transaction, verifying your credit card, placing an order, arranging for a delivery or return of a purchase, we assume that you consent to our collecting it and using it for this specific purpose only.

If we ask for your personal information for another reason, such as newsletter marketing, we will ask for your explicit consent and will have the choice to accept or not.

HOW CAN I WITHDRAW MY CONSENT?

If, after having given your consent, you change your mind and no longer consent to receiving communications from us and/or to us collecting your information, you can notify us at any time by contacting us at address info@olivebalsam.ca or by calling the owner and person responsible for data security, Catherine Rivest, at (514) 291-2723.

ARTICLE 3 - DISCLOSURE

We may disclose your personal information if we are required to do so by law or if you violate our terms of use.

ARTICLE 4 – ONLINE SHOP ON THE SHOPIFY PLATFORM

Our online store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

Your data is stored in Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. This information is encrypted using the payment card industry's data security standard, the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is only stored for as long as necessary to complete your purchase transaction. After this period, your purchase transaction information is deleted.

All direct payment gateways follow the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, you can also read the Shopify Terms of Service here or their Privacy Statement  here.

ARTICLE 5 - SERVICES PROVIDED BY THIRD PARTIES

Generally, the third party vendors we use will only collect, use and disclose your information to the extent necessary to enable them to carry out the services they provide to us (for example, to fulfill delivery of your order ).

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we must provide to them for your purchase-related transactions.

With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how your personal information will be handled by them.

In particular, please remember that certain suppliers may be located in or have facilities located in a jurisdiction different from you or us. Therefore, if you choose to proceed with a transaction involving the services of a third-party provider, your information may be subject to the legislation or laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your personal information used in completing that transaction may be subject to disclosure under United States law. United, including the Patriot Act.

Once you leave our online store website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's terms of use.

THE LINKS

When you click on links on our online store, you may be redirected to others. Therefore, we are not responsible for the privacy practices of other sites and we recommend that you read their privacy statements carefully.

ARTICLE 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, disclosed, altered or destroyed.

If you provide us with your credit card information, that information is encrypted using Secure Socket Layer Technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

ARTICLE 7 – CONTROL FILES (COOKIES)

Here is a list of cookies we use. We've listed them here so you can choose whether you want to accept them or not:

_secure_session_id: duration of 1 day, use linked to browsing in an online store.

secure_customer_sig: duration of 1 year, this cookie is provided by Shopify, use linked to customer identifiers

cart_currency: duration of 14 days, this cookie is used to recognize the user's country of origin and fill in the correct transaction currency.

_orig_referrer: Persistent for 14 days, this cookie is typically provided by Shopify and is used in connection with a shopping cart to track landing pages.

_s: duration of 30 minutes, data analyzes provided by Shopify.

_shopify_sa_p: duration of 30 minutes, this cookie is associated with Shopify's analytics suite for marketing and referrals.

_shopify_y: duration of 1 year, data analyzes provided by Shopify.

_shopify_sa_t: duration of 30 minutes, this cookie is associated with Shopify's analytics suite for marketing and referrals.

_landing_page: duration of 14 days, tracking landing pages.

_y: duration of 1 year, data analyzes provided by Shopify.

_shopify_s: duration of 30 minutes, data analyzes provided by Shopify.

localization: duration of 14 days, use linked to payment.

keep_alive: duration of 14 days, use linked to the location of buyers.

_cmp_a: duration of 1 day, use linked to the management of client confidentiality settings.

shopify_pay_redirect: 1 hour duration, payment-related usage.

For more details on Shopify's use of cookies, please refer to their Cookie Policy here .

ARTICLE 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent for any of your minor dependents to use this website. .

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Modifications and clarifications will take effect immediately after their publication on the website. If we make changes to the content of this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it and under what circumstances, if any , we use and/or disclose them.

If our online store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to market our products.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply request more information, contact us at info@olivebalsam.ca or by calling the owner and person responsible for data security, Catherine Rivest , at (514) 291-2723 .